During Your Stay
For Patients
Your Clinic Visit
1. Documents to bring
Original MyKad for Malaysian and original passport for non-Malaysian
If you are registering your child (below 12 years old), MyKid or birth certificate is required.
2. Outpatient Flow
You may walk-in or make an appointment before visiting.
Register at the outpatient counter once you are here.
After registration, please wait outside the respective clinic until the clinic assistant calls your name.
After the consultation, the clinic assistant will direct you to make payment at the Cashier Counter and collect medications at Dispensary.
3. Operation Hour
Registration Hours: 8.30am to 4.50pm
Consultation Hours: 9.00am-1.00pm | 2.00pm,-5.00pm
Consultation hours may be varying based on the practitioner time table. Kindly make your enquiry at the registration counter.
Before Your Stay
1. Admission Flow
Please proceed to admission counter located at ground floor with the admission form given by your Chinese Practitioner.
Pay the required deposit using cash, debit / credit card or online transfer.
2. Documents to bring
Admission Form
Original MyKad for Malaysian and original passport for foreign patient
If you are registering your child (below 12 years old), MyKid or birth certificate is required
3. Deposit
All admission require a deposit and the amount varies depending on the room types.
The deposit can be made by cash, debit / credit cards or online transfer.
4. Room Choices
Visit Type of Rooms for further details about the room choices.
During Your Stay
1. Patient Identification
For your safety, a patient identification wrist band which contain your personal details will be provided. Please wear the bracelet at all times during your stay.
2. Things to Bring
For your own comfort, you may wish to bring along your personal items such as:
- Towel
- A pair of non-slip slippers
- Extra toiletries
- Clothes: night attire or light comfortable clothing
3. Valuables
Please do not keep valuables or excessive cash with you during your hospital stay. If you have these items when you are admitted, please ask your relatives to bring them home. While we exercise due diligence to ensure the safety and security of our patients and property, we will not be able to accept any liability or responsibility for theft and loss or damage of personal items.
4. Food Service
Providing a balance diet for our patients is part of our medical care programme. Vegetarian and non-vegetarian menus are available for selection according to your preferences. Our hospital dietitians are also available to discuss your special dietary requirement with yourself and your companion.
5. No Smoking Policy
Smoking is strictly prohibited within hospital compound by law. Offenders will be fined RM10,000 or face two years in jail.
6. Visiting hours & guideline
探病时间与指南 请前往参考 访客须知
Before Going Home
1. Discharge Counter
It is located at Ground Floor, CMD.
2. Discharge Flow
You or your authorised Next of Kin may proceed to Discharge Counter at Ground Floor with the Discharge Slip. You will then receive an official receipt upon payment is made.
The discharge process will be completed once you or your Next of Kin presents the payment receipt to ward nurse.
3. Check-out Time
Hospital check-out time is before 12.00noon. If you have to stay in your room longer than the extended time, you will be charged half-day’s rate until 6.00pm, a full day room rate after 6.00pm.
